Specific Skills:Experience in Item H.10. must include seven 7 years of experience triaging mobile telephony provisioning system issues with the following Splunk, SQL, Customer Relationship Management CRM systems, AppDynamics, and the ITIL; resolving technical issues in relational and NoSQL databases, including Oracle and MySQL; and utilizing IT service management tools to support wireless network and service operations; of which three 3 years includes utilizing Sybase and Keenan.