感谢您在COVID-19导致的课程取消后的耐心等待，我们正在尽快退还2020年3月16日至6月30日期间支付的费用。我们知道许多家庭因收入损失而需要退款。

对于如此多家庭的费用退款，这是前所未有的。在我们完成处理和退款选项的同时，我们和我们的商业合作伙伴也面临着与许多加拿大人一样的问题。保持社交距离、自我隔离和全球过渡到远程工作模式意味着我们和所有合作伙伴的响应时间更长。

我们正在处理几项费用退款。其中一些或全部可能适用于您：

交通费和午餐监管费

2020年3月16日至6月30日期间支付的午餐监管费和交通费将从5月开始退还。其中大部分费用是通过我们的费用管理系统用信用卡或借记卡支付的。对于这些情况，我们计划退还原来付款的银行卡。这将在5月的几个星期内进行。

对于其他支付方式的人，我们将在5月与您联系，提供替代的退款方式。

学校费用

由于工作的复杂性，学校层面收取的费用的退款处理和退款时间会更长。我们的财务团队正在与校长合作，根据提供的物品和活动以及家长支付的费用确定退款金额。预计退款将在6月份提供给家长。请在此期间避免与学校联系有关退款的事宜。一旦获得更多信息，您的学校校长将与您分享。

所有的外出活动费用（卡尔加里、卡尔加里外、艾伯塔省外、加拿大境外）

CBE正与旅游运营商、服务提供商和我们的保险公司密切合作处理旅行索赔事宜。首先，我们将与旅游运营商和服务提供商确定每次旅行的可退款和不可退款费用。确定后，学校将编制所有必要的数据和文件以提交保险理赔。然后，CBE将代表家长提交每次旅行的索赔。

不幸的是，由于保险提供商正在处理许多学区的同一问题的索赔，我们预计这将需要几个月的时间。我们正在代表您与保险提供商积极沟通，以最大限度地提高您从保险索赔中的退款金额。

对于已确定可退款费用的旅行，我们将尽快将这些资金返还给家庭。

谢谢

感谢您的理解，我们会尽快将资金退还给您。在这个危机时期，家庭需要使用任何可用的资金。我们理解，并致力于应对这个具有挑战性的新形势，并帮助我们的家庭。

我们将在4月底发送另一份费用更新，更多信息和时间表将在那时提供。感谢您的耐心和支持。
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Thank you for your patience as we work through the fee refund process after COVID-19-related class cancellations. We are working as fast as we can to return funds paid for the period of March 16 - June 30, 2020. We understand many of our families have lost income and need access to these refunds.

Refunding fees for so many families has never been done before. While we finalize our processing and refund options, we and our business partners are also facing the same issues as many Canadians. The need for social distancing, self isolation and global transitioning to a work from home model means a longer response time for us and all of our partners.

There are several fee refunds we are working on. Some or all may apply to you:

Transportation and Noon Supervision Fees

Fees for noon supervision and transportation paid for the service days between March 16 - June 30, 2020 will be refunded starting in May. Most of these fees were paid with credit or debit card via our fee management system. In these cases we plan to refund the original card that made the payment. This will take place over a few weeks in May.

For those who paid via other methods, we will be in touch in May to offer an alternative refund method.

School Fees

Refunds for fees charged at the school level will take longer to process and refund due to the complexity of the work. Our finance team is working with principals to determine refunds based on goods and activities provided and fees paid by parents. It is expected that refunds will be provided to parents by June. Please refrain from contacting the school regarding refunds until this time. Further information will be shared by your school principal as soon as it becomes available.

All Field Trip Fees (in Calgary, out of Calgary, out of Alberta, out of Canada)

The CBE continues to work diligently with tour operators, service providers and our insurer with regard to travel claims. The first steps are to work with the tour operators and service providers to determine what the refundable and non-refundable fees are for each trip. Once that has been determined then schools are compiling all of the data and documents necessary to submit an insurance claim. The CBE will then submit a claim on behalf of the parents for each trip.

Unfortunately, we expect this will take some months as our insurance providers are dealing with multiple claims from many school boards on the same issue. We are actively engaged with the insurance provider on your behalf to maximize your financial return from an insurance claim.

For trips with identified, refundable fees, we will be working to have those funds returned to families as quickly as possible.

Thank You

Thank you for your understanding as we work to return funds to you as quickly as we can. Families need access to any funds available during this crisis. We understand, and our team is dedicated to navigating this challenging new road and helping our families.

We will send another fees update near the end of April with more information and timelines. Thank you for your patience and support.
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