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In the coming days, CBE Finance will begin processing online payment refunds for noon supervision and transportation fees.
在接下来的日子里，CBE财务将开始处理午餐监督和交通费的在线支付退款。
在接下来的几天里，CBE Finance将开始处理在线缴费的午餐监督和交通费用的退款。退款首先将提供给在线付款，将原始付款所使用的付款卡进行存入。
一旦在线退款处理完成，如果我们无法将退款存入原始付款卡中，我们将开始联系家庭通过在线银行转账（称为e-transfer）方式提供退款。家庭需要拥有MyCBE账户才能进行e-transfer的处理。如果您还没有创建帐户，建议现在创建以避免延误。请访问MyCBE / Powerschool创建您的帐户。
预计午餐监督和交通费用的电子退款将于六月底前完成。
我们还与学校密切合作处理其他已支付给学校的费用的退款。您的学校将与您联系并提供有关如何提供这些退款的更多信息。
感谢您在此过程中的耐心等待。
我什么时候会收到我的退款？
我们目前的进程安排是直到六月底处理在线退款和e-transfer。在此工作完成之后，我们将开始发放其他支付的支票。我们预计所有退款将于八月底前完成。
我将会收到多少退款？
您将获得的退款金额取决于您已经支付的三月到六月的费用金额。如果您支付了全部费用金额，您将获得以下退款金额：
费用 | 预计退款 | |||
三月 | 四月 | 五月 | 六月 | |
交通费用 | $12.00 | $36.50 | $36.50 | $36.50 |
午餐监督 | $9.00 | $27.50 | $27.50 | $27.50 |
午餐监督 | $10.00 | $29.50 | $29.50 | $29.50 |
午餐监督 | $10.00 | $30.50 | $30.50 | $30.50 |
如果您没有支付全部费用金额，您的退款将相应调整。其他月份的未付费用仍需支付。
三月份的退款如何计算？
2019-20学年，根据学校的不同，有181-184个教学日。交通和午餐监督费用在10个月中平均分摊，因此每个月代表18个服务日。由于三月16日的课程取消和春假，这意味着三月份没有校车和午餐监督服务的六天，所以三月份的费用的三分之一将退还，而不是一半。
我可以将我的退款用于我欠的其他费用吗？
由于我们目前正在处理大量的退款，我们无法进入个别账户并进行更改。您仍然需要对从九月到三月13日收到的服务的未付费负责。
我的MyCBE账户显示已经发放了退款，但在我的银行对账单上没有显示。我何时会收到退款到我的付款卡上？
银行处理退款可能需要最多五个工作日。如果您的银行无法处理退款，我们将更新您的MyCBE账户并与您联系以进行e-transfer。
是否可以以支票形式提供我支付的金额，而不是存入我的付款卡？
不，我们只提供退款存入付款卡或者e-transfer的方式。只有在原始付款卡存在问题的情况下，才会提供支票。
我可以将我的退款捐赠给我的孩子的学校吗？
不，CBE没有更改费用支付用途的系统。可以通过常规方式向学校或项目进行捐赠。请访问Education Matters获取有关向CBE捐赠的更多信息。
您可以保留我的款项并将其用于明年（2020-2021）的交通/午餐监督费用吗？
不，我们无法将财务交易从一个学年延续到下一个学年。
我没有使用付款卡付款，我将如何收到退款以及何时收到？
您将收到联系并提供e-transfer信息的说明。如果这不成功，我们将以支票形式发放退款作为最后的选择。
我使用了一张预付的Visa卡进行付款，但不再拥有该卡。我将如何收到退款？
如果我们无法将退款存入原始付款卡中，我们将直接与您联系，提供其他退款方式。
我认为我的退款金额不正确，我可以与谁联系解决这个问题？
由于我们目前正在处理大量的退款，我们请求您在五月长周末之后再与我们联系有关您的退款问题。
如果我的家庭受到了财务影响，无法支付未付费用，我该怎么办？
我们理解许多家庭面临财务挑战。目前，我们不会发送2019-20学年未付费用的发票。到2020年9月，我们将重新评估未付账户，并预计将在那时向家庭要求付款。如果您在那时情况没有改变，我们可以考虑其他付款方式。逾期未付费用将在年底之前不会进入催款程序。
我的信用卡过期/受损且无效。我将如何收到退款？
我们已经完成信用卡退款，请查看您的MyCBE/PowerSchool账户，以查看您的退款是否已完成。
In the coming days, CBE Finance will begin processing online payment refunds for noon supervision and transportation fees. Refunds will first be provided to online payments, crediting the payment card that was used for the original payment.
Once online refunds are processed, if we are unable to credit the original payment card, we will begin contacting families about providing a refund through an electronic transfer of funds through online banking (known as an e-transfer). Families will require a MyCBE account for us to process an e-transfer. If you have not already created an account, you are encouraged to do so now to prevent delays. Visit MyCBE / Powerschool to create your account.
We anticipate that electronic refunds for noon supervision and transportation fees should be completed by the end of June.
We are also working closely with schools for refunds of other school fees that have been made to schools. Your school will be contacting you with more information on how those refunds will be provided.
Thank you for your patience through this process.
When will I get my refund?
Our current schedule is to process online refunds and e-transfers until late June. After this work has been completed, we will then begin the process to issue cheques for all other payments. We expect all refunds to be issued by the end of August.
How much will I get back?
The amount you will be refunded will depend on the amount you have already paid in fees for the months of March through June. If you have paid the entire amount owing, you can expect to be credited the following amount:
Fee | Expected Refund | |||
March | April | May | June | |
Transportation | $12.00 | $36.50 | $36.50 | $36.50 |
Noon Supervision
| $9.00 | $27.50 | $27.50 | $27.50 |
Noon Supervision
| $10.00 | $29.50 | $29.50 | $29.50 |
Noon Supervision | $10.00 | $30.50 | $30.50 | $30.50 |
If you have not paid the full amount, your refund will be adjusted accordingly. Outstanding fees for other months still require payment.
How was the refund calculated for March?
The 2019-20 school year, depending on the school has 181 - 184 instruction days. The fees for transportation and noon supervision was divided evenly over the 10 months, therefore each month represents 18 service days. With the cancellation of classes on March 16, and given Spring Break, this meant there was no busing and noon supervision for six days in March, so a third of the fees for the month will be refunded not one half.
Can you apply my refund to other outstanding fees that I owe?
Due to the volume of refunds we are currently issuing, we are unable to go into individual accounts and make changes. You are still responsible for the payment of outstanding fees for the service received from September through March 13.
MyCBE Account shows that a refund has been issued but it does not appear on my bank statement. When will I receive the refund to my payment card?
It can take up to five business days for the refund to be processed by your bank. If your bank is unable to process the refund, we will update your MyCBE Account and contact you about an e-transfer.
Is it possible to get a cheque for the amount paid instead of a credit to my payment card?
No, we are only offering credits back to the payment card or e-transfers. Cheques will only be provided if there is an issue with the original payment card.
Could I offer my refund as a donation to my child’s school?
No, CBE does not have systems to change the purpose of fee payments. Donations can be made to schools or programs through the regular process.
Visit Education Matters for more information about donations to the CBE.
Can you keep my money and apply it to next year’s (2020-2021) transportation/noon supervision fees?
No, we are unable to carry over financial transactions from one school year to the next.
I didn’t pay by a payment card, how and when will I receive my refund?
You will be contacted with instructions to provide information for an e-transfers. If this is unsuccessful, we will issue cheques as a final option.
I used a prepaid Visa card for the fee payment and no longer have the card. How will I receive a refund?
If we are unable to process the refund to the original payment card, we will be contacting you directly about alternative methods to refund your payment.
I think my refund is incorrect, who can I speak to about this?
Due to the volume of refunds we are currently processing, we ask that you wait until after the May long weekend to connect with us about your refund.
What do I do if my family has been financially impacted and I am unable to pay my outstanding fees?
We understand that many of our families are facing financial challenges. At this time, we are not sending invoices for outstanding fees from the 2019-20 school year. By September 2020, we will reassess outstanding accounts and anticipate we will be requesting payments from families at that time. If your situation has not changed at that time, we can consider other payment options. Delinquent accounts will not be sent to collections until the end of the calendar year.
My Credit Card is expired/compromised and is no longer valid. How will I receive my refund?
We have completed our credit card refunds, please check your MyCBE/PowerSchool account to see if your refund has been completed.
Contact Us : contact@iadapt.ca
Office Address : Social Innovation Hub Unit #290, 3553 31 St NW Calgary, AB, Canada T2L 2K7 (Please contact us in advance for visiting)
