如果您的孩子是新加入卡尔加里教育局（CBE）或者您最近更换了手机号码，您可能会收到来自978338的短信，询问您是否希望接收卡尔加里教育局的提醒。这条信息是安全的，来自CBE，并且是为了您的保护。

您的学校可能会通过电话、电子邮件或者短信与您沟通。如果您希望能够从学校或CBE接收短信，您需要回复此信息并回复“Y”或“Yes”进行选择。选择后，您将收到一条确认信息，显示您已经注册了SchoolMessenger（我们的短信提供商）。

如果您不希望收到学校的任何短信，您无需采取任何行动。您将不会收到我们的短信。请记住，如果您的学校只通过短信发送消息（而不是通过电子邮件或电话呼叫），您将会错过这些消息。

常见问题

我已经删除了这条信息（或选择了退订）-我还能选择订阅吗？
是的，您可以随时选择订阅短信。只需将单词“Yes”（或“Y”）发送至978338。

我可以让我的学校代我选择订阅吗？
不可以，您的学校不能代表您选择订阅。唯一的选择方式是发送“Y”或“Yes”至978338。

我不想接收短信-我需要做些什么？
如果您未选择订阅，您不需要采取任何行动。您将不会收到我们的短信。但请记住，如果您的学校只通过短信发送消息（而不是通过电子邮件或电话呼叫），您将会错过这些消息。

如果您已经选择订阅但不再希望收到短信，请随时发送单词“STOP”至978338退订。如果您收到过多的消息，请在退订之前告知您的学校。我们希望为您获取所需的信息提供便利，但不希望过度发送消息。我们需要您的帮助来达到适当的平衡。

为什么这条消息来自978338而不是我的学校号码？
我们系统中有超过20万名家长和监护人。为了能够快速并一致地向每个人发送消息，我们通过SchoolMessenger发送消息，而这是他们的特殊“短码”电话号码。选择订阅后，您收到的任何学校短信都将来自这个号码。

为什么您会发送这条消息？看起来像垃圾邮件！
我们遵循加拿大无线电信协会（CWTA）所制定的规范，该行业群体保护加拿大人的权益。此订阅过程确保我们只向希望接收短信的家长发送短信。在加拿大，任何使用短码（如978338）向大量人发送消息的组织或企业在将新电话号码列入名单之前都会发送类似的消息。

为什么我现在收到这条消息？
我们会在8月1日更新SchoolMessenger上的新学年信息，包括新加入CBE学校的家长的电话号码。当SchoolMessenger收到可接收短信的新号码时，它会自动发送这个邀请。您会再次收到此消息的唯一另一时间是如果您向您的学校注册了新的电话号码。

我是家长，我希望接收短信。为什么我没有收到这个消息？
此确认消息仅在新电话号码添加到我们的系统时发送。如果您的孩子以前曾在CBE学校学习并且您的电话号码未更改，您不会再次收到此消息。如果您以前未选择订阅，或者已经退订但希望接收短信，请随时通过短信发送“Yes”或“Y”至978338选择订阅。

我选择订阅但仍然无法收到学校的短信。为什么？
选择订阅允许我们向您的电话号码发送短信，但并非所有学校都发送短信（多数通过电子邮件进行沟通）。如果您担心您可能错过了一些消息，请与您的学校联系，确保他们有您的电话号码，并询问他们是否发送短信。

还需要做其他事吗？
如果您尚未订阅商业信息（包括有关照片日、有趣午餐、筹款活动或费用的重要信息），请确保您访问cbe.ab.ca/subscribe并输入您在学校注册的电子邮件地址。

如果我选择订阅，短信会向我收费吗？
不会，我们提供这项服务不收取费用。您的运营商仍然会收取标准的短信和数据费用。

​​If your child is new to the CBE or if you have recently changed your phone number, you may get a text (SMS) message from 978338 asking if you would like to receive Calgary Board of Education alerts. This message is safe, is from the CBE, and is for your protection.

Your school may choose to communicate with you through phone calls, email, or text (SMS) messages. If you would like to be able to get SMS messages from your school or the CBE you need to opt in by responding to this message with “Y” or “Yes”. After you opt in, you’ll get a confirmation message saying that you’re registered with SchoolMessenger (the provider who delivers our text messages to you).

If you don’t want to get any SMS messages from your school, you don’t need to take any action.

Frequently Asked Questions

I already deleted the message (or opted out) – can I still opt in?
Yes, you can opt in for SMS messages at any time. Just text the word “Yes” (or “Y”) to the number 978338.

Can I just ask my school to opt me in?
No, your school can’t opt in on your behalf. The only way to opt in is to send “Y” or “Yes” to 978338.

I don’t want to receive SMS messages – what do I need to do?
If you haven’t opted in, you don’t need to do anything. You won’t receive SMS messages from us. Remember, though, that if your school is only sending through SMS (and not by email or phone call as well) you will miss out on those messages.

If you have already opted in and no longer want to receive SMS messages, you can opt out at any time by sending the word “STOP” to 978338. If you are receiving too many messages, please let your school know before you opt out. We want to make it easy for you to get the information you need, but don’t want to overload you. We need your help to find the right balance.

Why does this message come from 978338 instead of from my school’s phone number?
We have more than 200,000 parents and guardians in our system. To be able to send messages quickly and consistently to everyone, we send our messages through SchoolMessenger, and this is their special “short code” phone number. After you opt in, any SMS messages that you get from your school will come from this number.

Why do you send this message at all? It looks like spam!
We follow the practices developed by the Canadian Wireless Telecommunications Association (CWTA), and industry group protecting the rights and interests of Canadians. This opt-in process ensures that we only send SMS messages to parents who want to get them. Any organization or business using a short code (like 978338) to send large numbers of messages in Canada sends the same type of message before including a new phone number in their list.

Why did I get this message now?
We update SchoolMessenger with the information for the new school year on August 1, including the phone numbers for any parents who are new to a CBE school. When SchoolMessenger gets a new number that is capable of getting SMS messages, it sends this invitation automatically. The only other time you’ll get this message is if you register a new phone number with your school.

I’m a parent and I’d like to get SMS messages. Why didn’t I get this?
This confirmation message is only sent when a new phone number is added to our system. If your child has attended a CBE school in the past and your phone number has not changed, you won’t get this message again. If you did not opt in previously, or if you have opted out but would like to get SMS messages, you can still opt in at any time by texting “Yes” or “Y” to 978338​.

I opted in but I still don’t get SMS messages from my school. Why not?
Opting in gives us permission to send SMS messages to your phone number, but not all schools send SMS messages (most communicate by email). If you’re concerned that you may be missing messages, talk to your school to make sure that they have your phone number on file and ask if they’re sending SMS messages.

Is there anything else I need to do?
If you haven’t subscribed for commercial messages (including important information about picture days, fun lunches, fundraisers or fees), make sure you go to cbe.ab.ca/subscribe and enter the email address that you have registered with your school.

Do you charge me for SMS messages if I opt in?
No, we provide this service at no cost to you. Standard message and data rates from your provider still apply.